HOW DO I RETURN/EXCHANGE AN ITEM?

As a valued customer, you are entitled to a refund of 100% of the paid amount, however, the customer must bear the cost of return valued at AED 30 if you return the item within 14-days from purchase.

To request for a Return or exchange, please notify the Tiyabi team via email on info@mytiyabi.com within 14-days from the date of delivery and provide your registered name, contact number, date of purchase, and order number.

HOW LONG DOES A REFUND TAKE?

The refund process will take 21 business days and will be refunded to the registered owner of which the payment was made.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES?

To ensure you have a smooth return/exchange, the below points must be met:

1. Items must be unworn and unwashed
2. Shoes must be tried on indoors
3. Items must have all tags attached
4. Accessories cannot be returned