SHIPPING & RETURNS POLICY | TIYABI UAE
At TIYABI, we are committed to providing a seamless shopping experience with fast and reliable delivery and a hassle-free return process. Please review our shipping and return policies below for a smooth and convenient shopping experience.
1. SHIPPING POLICY
1.1 Delivery Within the UAE
- Standard Delivery: Orders are delivered within 2–3 business days across the UAE.
- Express Delivery: Next-day delivery is available for select locations (additional charges may apply).
- Shipping Fees: Enjoy free shipping on orders above AED 500.
1.2 Order Tracking
-Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.
2. RETURNS & EXCHANGES
At TIYABI, your satisfaction matters. If you’re not completely happy with your purchase, we make returns and exchanges quick and easy
2.1 Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached.
- Sale, promotional, personalized items, and accessories are non-returnable.
2.2 How to Initiate a Return
1. Submit a Request: Contact our team on WhatsApp +971 55 717 1342 with your order details.
2. Approval & Instructions: Once reviewed, we’ll send you return authorization and next steps.
3. Return Method: You can drop off the item at our store or a designated return center.
2.3 Exchanges
Need a different size or color? No problem. Exchanges are available within 7 days, subject to stock availability. We’ll process your exchange as soon as we receive and inspect the original item.
3. DAMAGED OR INCORRECT ITEMS
If you receive an item that’s damaged, defective, or incorrect, please reach out within 48 hours of receiving your order. We’ll arrange a replacement or full refund at no additional cost.
4. NEED HELP?
For questions about shipping, returns, or exchanges, reach out to our Customer Support Team:
- Email: info@mytiyabi.com
- WhatsApp: +971 55 717 1342
We’re always happy to help.
and service.